Frequently Asked Questions

Q: How do I schedule an appointment?
A: You can schedule your appointment by phone, in person or online. New guests must book using our online system to enter their information. All reservations made online must be held with a credit card. Your appointment will not be saved without it.

Q: How do I choose the right treatments and products?
A: We offer complimentary consultations, and can make recommendations to fit your wants and needs. Whether you are looking for a product to use at home, or have specific concerns about a service, we are always available to answer your questions.

Q: Do you take walk-ins?
A: We highly recommend making an appointment reservation in advance, but feel free to call on short notice, as we may have an opening or cancellation.

Q: Can I book extra services while I am at the salon?
A: Absolutely, please ask! We will always try to accommodate your wishes, although we do recommend that you book your treatments in advance.

Q: How much will my services cost?
A: All service prices vary among stylists and are subject to change. Click on our Pricing page for everyone’s price list.

Q: Can I return a product if I don’t like it?
A: While we do not issue refunds, we will allow a product exchange. The product must be exchanged within 10 days of purchase.

Q: What is your cancellation policy?
A: Because our time is valuable and our services are reserved especially for you, we ask that you notify your stylist directly, 24 hours in advance, if you must change your appointment. In the event of a no-call, no show, or if you do not contact your stylist within the 24 hour window, we will charge the card on file a fee depending on how much time is booked.

A haircut only slot fee is $50.

Any other service reserved for 1 - 2.5 hours has a fee of $75.

Any specialty service reserved over 2.5 hours has a fee of $100.

This ensures your stylist is compensated for their time. Unfortunately, without notice, they are unable to use the time that you reserved.

Q: Where should I park?
A: Park anywhere on the far side of the Crestwood parking lot facing the salon. The two spots in front of Covington Printworks are reserved specifically for their customers.

Q: How far in advance should I make my appointment?
A: We strongly suggest you pre-book your next appointment before you leave the salon, especially during holiday months. This ensures you get the date and time you need and avoids disappointment.

Q: Can I purchase the products used on my hair during my service?
A: Yes! We exclusively carry Oribe Hair Care and Virtue Labs products. Our stylists are happy to assist you with pricing and tutorials.

If you have another question, please email jenna.luteman@gmail.com.